Complaints Procedure

We are committed to providing a discreet, professional service. If something falls short of your expectations, we want to hear from you.

How to Raise a Complaint

Please submit your complaint in writing to info@goldstonesourcing.com, including your name, contact details and a clear description of the matter.

Acknowledgement

We will acknowledge your complaint within five (5) business days of receipt.

Investigation & Response

We will investigate the matter thoroughly and provide a full written response within twenty (20) business days. Where a matter is complex and requires more time, we will keep you informed of progress.

Escalation

If you remain dissatisfied following our final response, you may escalate the matter to the relevant professional or regulatory body where applicable.